Shipping & Returns
DERMEDICINE is happy to ship internationally, but your order may be subject to duties and taxes when entering your country. DERMEDICINE reserves the responsibility of these charges, as any import taxes and/or duties are the sole responsibility of the customer. Please call 954-963-5090 or email us here to speak with one of our customer service representatives about your international order.
International Flat Rate Shipping = $39.95
All orders placed on www.dermedicine.com will receive a free sample of one of our coveted products.
We hope you absolutely love your products! But if you don't, all items purchased through DERMEDICINE will have a 14 day, 100% money back guarantee. We cannot accept returns of products purchased from other retail outlets. Due to the high cost of clinically tested ingredients, and factual, proven results in independent laboratory testing, DERMEDICINE does not issue refunds on opened products. Special Orders and Sale Items are excluded. Currently, no exchanges are accepted. Only a return can be processed, and then a new order may be issued for the item desired. We regret that original shipping costs and return freight charges cannot be reimbursed. When returning an item, please pack the goods securely, the same way they were shipped and keep a record of the method and date of your return shipment as we will not be responsible if the item is damaged or lost in transit back to us.
Also, please include your packing slip, receipt, (or a note) with your name, phone number, and the reason for returning the product(s). We cannot accept returns on used products.
To initiate a return:
Please submit an email with your complete order info through the Contact Us link
or by calling 1-888-830-9420.
Return Your Empty Products and receive 25% off your next order:
Return your empties! You too can help the planet and reduce your carbon footprint by sending in your DERMEDICINE empties to us and you'll receive 25% off your next order. Feel good about reducing your personal waste and start today - email: firstname.lastname@example.org to start your return (free of charge). Recycling for the win!
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**These statements have not been evaluated by the Food and Drug Administration. DERMEDICINE products are not intended to diagnose, treat, cure, or prevent any disease.